Shipments
Your pack shipment
We ship worldwide - If you would like your www.donnashape.com order shipped to international addresses other than the ones listed above, please place your order and choose your country in the delivery address. Your shipping charges will be calculated automatically during your checkout.
Orders are not shipped at weekends. Saturday Delivery: depend of the country of destination, usually registered post is delivered on saturdays.
How do I track my order?
Once the order is shipped you will receive a tracking code to track the location of your order directly through the post office website. The code is available for tracking in the next business day the order is posted.
How long does it take to get my order?
That depends on which country and city you are buying and what was the chosen shipping method. The EXPRESS is a faster way to send and arrive between 5-10 business days. The ECONOMIC method takes between 10-30 business days. The delivery time for your country can be calculated at your shopping cart after entering your country and zip code. If your order is approved after 2pm (São Paulo/Brazil time) consider the count as start in the next nusiness day. Saturdays, Sundays and holidays are not considered in the calculation of bussines days. Orders made and approved at the weekend will be posted on Monday.
When my order will be posted?
Orders are prepared for dispatch according to stock availability, which is shown on each product page. Once the order is shipped you will receive a tracking code to track the location of your order directly through the post office website. The code is available for tracking in the next business day. You will receive this code by email and you can also access it on your client area on the site.
How does the free shipping work?
For purchases above R$ 300,00 the shipping is free only for adresses in Brazil. The promotion of free shipping is valid for a limited time and may change or be disabled at any time, without notice.
My order has not arrived, what do I do?
The couriers make three delivery attempts on the recipients address on consecutive days. If you do not have anyone on site to receive, the order will be returned to the senders address. If your order is delayed, please contact the store so we can check with the post office the reason for the delay. All our orders are shipped with insurance if your application has been lost, please contact us so we can check. For the delivery to be done correctly, it is necessary that the customer fill out the shipping address correctly. If the pack return to us for incorrect or insufficient address, the client will have to pay the shipping again.